Best practice guideline. complaint handling


名称	Best practice guideline. complaint handling

索引号	F735.613/E20101
分类号	F735.613 F73(世界各国国内贸易经济) F7(贸易经济) F(经济)
作者
出版社	London : TSO, 2008.
ISBN
页数	iv, 22 p. : figs, tables ; 30 cm.
价格
标签
简介
注解	"July 2008"--t.p. A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system.