Quality management for IT services : perspectives on business and process performance

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名称	Quality management for IT services : perspectives on business and process performance

索引号	F49/E20112
分类号	F49 F49(信息产业经济（总论）) F4(工业经济) F(经济)
作者
出版社	Hershey, PA : Business Science Reference, c2011.
ISBN
页数	xiv, 332 p. : ill. ; 28 cm.
价格
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简介
注解	"Premier reference source"--Cover. 附註 Includes bibliographical references (p. 295-319) and index. 摘要 "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.