The crisis manager : facing disasters, conflicts, and failures

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名称	The crisis manager : facing disasters, conflicts, and failures

索引号	C93/E20122.2
分类号	C93 C93(管理学) C(社会科学总论)
作者	Lerbinger、 Otto.、
出版社	New York : Routledge, 2012.
ISBN
页数	xvi, 378 p. : ill. ; 24 cm.
价格
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简介
注解	Rev. ed. of: The crisis manager : facing risk and responsibility. 1997. 附註 Includes bibliographical references and index. 內容 Understanding crises -- Risk management: preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Chapetr 9 crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.